Thank you for purchasing from STOVIL. We strive to provide products that meet or exceed your expectations. If you need to return an item, please review the following guidelines:
1. General Eligibility
- Standard-stock items may be returned within thirty (30) days of the invoice date.
- The product must be new, unused, and in its original packaging with all tags and
labels attached. - A Return Goods Authorization (RGA) number issued by STOVIL is required for every
return.
2. Items Not Eligible for Return
- Products that have been altered, cut to length, or customized.
- Made-to-order, special-order, or non-cancellable/non-returnable (NCNR) items.
- Products purchased in bulk or large quantities that cannot be resold in standard
pack sizes. - Items that have been installed, used, or damaged after delivery.
- Merchandise shipped outside the United States.
3. Obtaining an RGA
- Contact Customer Service at sales@stovil.com or 770-575-5050 within the return
window. - Provide the original purchase order number, invoice number, part numbers,
quantities, and reason for return. - STOVIL will email an RGA number along with packing instructions. Clearly mark this
number on the outside of every package and enclose a copy of the RGA email inside
the box.
4. Return Freight Responsibility
- STOVIL Error (e.g., order processing error, product defect, shipping damage): STOVIL
will supply a prepaid return label or arrange carrier pickup at no cost to the
customer. - Customer Error or Change of Mind: The customer is responsible for return freight.
You may either ship the product prepaid or request a STOVIL-issued label; in the
latter case, we will deduct the freight cost from the final refund or credit.
5. Restocking Fees
- A restocking fee of at least fifteen percent (15 %) will apply to all accepted returns.
- The exact fee may be increased, reduced, or waived at STOVIL’s discretion based on
product condition, quantity, and resale potential.
6. Inspection and Refunds
- All returns undergo inspection upon receipt.
- Credit or refund will be issued within seven (7) business days after inspection is
complete. - Depending on your card issuer, a credit may take one to two billing cycles to appear
on your statement. - For items that do not meet the eligibility criteria, STOVIL will notify you and, at your
option, either return the goods freight collect or dispose of them.
7. Questions
For assistance with returns or to request an RGA, contact us at sales@stovil.com or 770-
575-5050. We appreciate your business and are committed to providing prompt and fair
resolution of any return matters.